Fulfillment service provider Subke
Subke GmbH is a fulfillment and logistics provider with the optimal infrastructure for online retailers in e-commerce. As your eFulfillment partner, we automatically retrieve incoming orders from the webshop, ERP or ERP system.
The stored goods are picked, professionally packed and dispatched to the customer. We accept returns and can refurbish them on request in order to save resources.
All processes are optimized for online trading. We take care of inventory management and status reporting in the online store for you.
Warehouse management
We store your goods professionally just outside Hamburg and take care of inventory management including stocktaking. We only charge for the storage space that you actually use. At least 1 square meter and then each additional use is calculated exactly.
Incoming orders
We have numerous API interfaces to online stores and ERP systems. We automatically retrieve the orders from your online store or ERP system several times an hour. You get access to a dashboard and can track every single step.
Pick & Pack
Order and article picking. We enclose the delivery bill and can also add flyers or cards to the package. Wrap the parcel as a gift or with your printed boxes. The goods are packed safely and professionally, including jars and bottles.
Delivery within 1-2 working days
We send the parcels to your customers daily with DHL and DPD. You can also use a different shipping service provider with us. We can enclose a returns bill with the parcel and accept your returns throughout Europe.
E-commerce and fulfillment connection in 5 steps
Make an inquiry
Make your request and describe your business.
We work with you to agree a tariff and service contract that is tailored to your needs.
Our website gives you an overview of the fulfillment costs and you can calculate them online in advance.
We take care of warehousing, picking, packing, shipping and returns management for you.
Delivery of goods
You should notify us of your goods 7 days before delivery, then we can guarantee storage for 2 days.
Goods can be delivered from Monday to Friday between 08:00 and 15:00.
The warehouses are located directly outside Hamburg in Kirchgellersen or in Lüneburg. We will let you know in advance which of our warehouses you should send the goods to.
The name of the products, quantity, sender and recipient address should be printed at the top of the front of the outer cartons or pallets.
If pallets are mixed, attach a label with “different goods” or “different SKUs”.
If there are multiple pallets, put “Number of pallets: ___ of ___ pallets” in the top right corner.
We need a unique identifier printed on the product, such as barcode, SKU, GTIN or FNSKU.
It is easier if the name of the item is under the barcode.
- Log in to JTL-FFN ➚.
- Go to the menu item -> My processes -> Create article first.
- You can also create a template for importing articles under the menu item Data exchange.
- Go to the menu item – > My processes -> Orders and create the order there.
- Go to the menu item – > My processes – >Orders and create the order there.
Please always state your company name! The addressing should look like this:
- Your company name
- c/o Subke GmbH
- Our warehouse address
Give the forwarding agent our telephone number so that they can contact us directly.
Please inform your insurance company of our warehouse as an external warehouse. If you do not have storage insurance, we will be happy to help you.
- How much is delivered?
- When (day and time)? – Delivery to the warehouse from 8 am to 3 pm.
- Please give the driver our telephone number so that he can reach us directly.
- What is delivered (pallets, containers, packs, articles)?
Incoming goods
We scan, count and check the goods according to your requirements.
If the delivery is created in JTL-FFN per article and quantity, we can directly offset the number of articles in the goods receipt.
We can also book in goods without barcodes if we can clearly assign them otherwise. We can then create and attach the barcodes at a later date.
Damage is photographed and reported immediately.
Goods are stored
Storage in the Subke GmbH storage system takes place in several processes.
We can book the goods into our Wawi system within 48 hours (Monday-Friday) using a barcode.
We check the delivery for obvious damage and take photos if anything is damaged.
The stock is transmitted to your system via the software and updated several times a day.
If you use JTL-FFN, you must create your articles there beforehand.
Connect the shop
For eFulfillment, the orders are automatically retrieved from your online store, marketplace or ERP system into our ERP system.
We take over the maintenance of the article master data.
We connect your store, ERP or ERP system to our merchandise management system (WMS) via a suitable API interface.
Alternatively, you can upload your articles yourself in advance as a .csv file via JTL-FFN.
We need your GEO data 7 days before the start of the fulfillment service.
Pick & Pack
We carry out test orders together with you before we start. If everything runs smoothly, you’re ready to go.
Incoming orders are automatically transmitted from your store or Wawi system to our goods management system.
We take care of inventory management and also update it in your online store.
Tracking numbers are also automatically transferred to your store. You receive an online dashboard in which you can monitor everything.
We pick and pack the order professionally, enclose the delivery bill, attach the shipping labels and send the parcel to your customers worldwide.
You can track every single step and the status via the dashboard.
FAQ - Fulfillment connection
- What is the difference between eFulfilment and fulfilment?
The word e-fulfilment originated from fulfilment and e-commerce. In e-fulfilment, the takeover of the fulfilment service D2C is aimed at online retailers in e-commerce. The goods are sold via the Internet and dispatched to the end customer by the fulfilment provider.
Whereas classic fulfilment also includes manufacturers. The fulfilment provider becomes the link in a supply chain. In many cases, the goods are shipped B2B directly to wholesalers. - Who are fulfilment providers?
There are many fulfilment providers in Germany. DHL actually stands for ‘Dalsey, Hillblom, Lynn’ and is known in Germany for the delivery of parcels.
However, DHL is also a fulfilment provider with a warehouse network in Europe, such as ‘Amazon by Fulfillment’, DPD or Subke GmbH.
The differences between the providers lie in the retailer's plans, their size and the associated costs. DHL, for example, charges a storage fee per litre for goods on the shelf.
- Do fulfilment service providers take over the storage of goods?
Yes, as a 3PL fulfilment provider, we also store your goods in heated and secure warehouses outside Hamburg.
- How does the delivery process work?
Simply register the goods via the JTL-FFN portal or by e-mail 7 days in advance. Items in a delivery should always be announced to ensure smooth storage. The items must be available in the shop or in JTL-FFN.
- How are my goods insured?
We are liable for all damage to your goods for which we are responsible (e.g. due to improper storage or damage) in accordance with the DSLV e.V. statutes. Your goods in our warehouse are not insured by us against force majeure, e.g. natural disasters or fire.
Please inform your storage insurance company that your goods will be stored externally at our warehouse. If you do not have storage insurance, we will be happy to provide you with a quote. - Should barcodes be tested?
Yes, if you create your own barcodes, these should be tested before dispatch. Only print the barcodes with a laser printer so that they can be read by barcode scanners.
