Logistics and fulfillment connection to Subke
Subke GmbH is a fulfillment and logistics provider with the optimal infrastructure for retailers and online merchants in e-commerce. As your fulfillment partner, we automatically retrieve incoming orders from the webshop, ERP or ERP system.
Don’t have your own system?
That doesn’t matter. You will receive a JTL-FFN account with a dashboard from us. There you can create your articles, the goods delivery and the orders.
The stored goods are picked, professionally packed and dispatched to the customer. We accept returns and can refurbish them on request in order to save resources.
All processes are optimized for online trading. We take care of inventory management and status reporting in the online store for you.
Warehouse management
We store your goods professionally just outside Hamburg and take care of inventory management including stocktaking. We only charge for the storage space that you actually use. At least 1 square meter and then each additional use is calculated exactly.
Incoming orders
We have numerous API interfaces to online stores and ERP systems. We automatically retrieve the orders from your online store or ERP system several times an hour. You get access to a dashboard and can track every single step.
Pick & Pack
Order and article picking. We enclose the delivery bill and can also add flyers or cards to the package. Wrap the parcel as a gift or with your printed boxes. The goods are packed safely and professionally, including jars and bottles.
Lieferung innerhalb von 1-2 Werktagen
We send the parcels to your customers daily with DHL and DPD. You can also use your own shipping account with us. We can enclose a returns slip with the parcel and accept your returns at our partner warehouse throughout Europe.
Fulfillment connection in 6 steps
Offer received
Make your request online and enter the necessary data.
We work with you to agree a tariff and service contract that is tailored to your needs.
Our website provides you with an overview of the fulfillment costs and you can carry out a sample calculation online in advance.
We take care of warehousing, picking, packing, shipping and returns management for you.
Click on the yellow button below and make an inquiry. We will then immediately prepare a personalized offer for you.
If the offer is right and we have discussed everything, we will draw up the service contract for you.
We offer many standard connections that are already included in the monthly service fee. There are also no one-off costs for this connection.
We can also connect other software systems to our warehouse software via an interface. However, these connections cost additional fees. Just ask us about it.
We only accept the electronic transmission of orders or commissions.
If you do not use an ERP, Wawi or store system, this is not a problem. All customers receive a JTL-FFN account from us. There you can create items, enter deliveries and create orders even without your own software.
We will provide you with step-by-step instructions on how to connect the software and our IT employee will help you with any questions you may have.
Delivery of goods
You should notify us of your goods 7 days before delivery, then we can guarantee storage for 2 days.
Goods can be delivered from Monday to Friday between 08:00 and 15:00.
The warehouses are located directly outside Hamburg in Kirchgellersen, Adendorf or Lüneburg. We will let you know in advance which of our warehouses you should send the goods to.
The name of the products, quantity, sender and recipient address should be written on the top of the front of outer cartons or pallets.
If pallets are mixed, attach a label with “different goods” or “different SKUs”.
If several pallets, then add “Number of pallets: ___ of ___ pallets” in the top right-hand corner.
We need a unique identifier that is printed on the product as a barcode, such as SKU, GTIN (EAN) or FNSKU.
The name of the item should always appear under the barcode.
- Log in to JTL-FFN ➚.
- Please go to the menu item -> My processes -> and create your articles first if you do not use a store or ERP system.
- You can also create a template for importing articles under the menu item Data exchange.
- Go to the menu item – > My processes – >Orders and create the order there.
Please also send us an e-mail for the delivery.
- How much is delivered?
- When (day and time)? – Delivery to the warehouse from 8 am to 3 pm.
- Please give the driver our telephone number so that he can reach us directly.
- What is delivered (pallets, containers, packs, articles)?
Please always state your company name! The addressing should look like this:
- Your company name
- c/o Subke GmbH
- Our warehouse address
Please give the shipping company our warehouse telephone number so that they can contact us directly.
Please inform your insurance company of our warehouse as an external warehouse. If you do not have storage insurance, we can help you with a quote.
Incoming goods inspection
We scan, count and check the goods according to your requirements.
If the delivery is created in JTL-FFN per article and quantity, we can directly offset the number of articles in the goods receipt.
We can also book in goods without barcodes if we can clearly assign them otherwise. You must discuss this with the warehouse before delivery. We can also create and attach the barcodes at a later date for a fee.
We check the delivery for obvious damage and take photos if anything is damaged.
Goods are stored
Storage in the Subke GmbH storage system takes place in several processes.
We can book the goods into our Wawi system within 48 hours (Monday-Friday) using a barcode.
If you only use JTL-FFN, you must create your articles there beforehand.
We need the GEO data of your items 7 days before the start of the fulfillment service.
The stock is transmitted to your system via the software and updated several times a day.
Retrieve orders
For fulfillment, the orders are automatically retrieved from your online store, ERP or ERP system into our ERP system.
Alternatively, you can create orders directly in JTL-FFN.
The items are transferred with the quantity and delivery address. You can see the current status of the order for each order.
Pick & Pack
We carry out test orders together with you before we start. If everything runs smoothly, you’re ready to go.
Incoming orders are automatically transmitted from your store, ERP or Wawi system to our goods management system.
We take care of inventory management and also update it in your online store.
Tracking numbers are also transferred to your store by us if you use our shipping account.
We pick and pack the order professionally, enclose the delivery bill, attach the shipping labels and send the parcel to your customers worldwide.
You can track every single step and the status via the dashboard.
FAQ - Anbindung
Brauche ich eine LUCID-Registrierungsnummer?
Ja, Sie müssen sich bei der Zentralen Stelle für Verpackungsregister (ZSVR) anmelden und sich im Verpackungsregister ➚ LUCID registrieren. Auch, wenn Sie uns als Fulfillment Dienstleister nutzen.
Übernehmen Fulfillment Dienstleister die Warenlagerung?
Ja, wir übernehmen als Fulfillment Anbieter auch die Lagerung Ihrer Ware in beheizten und gesicherten Warenlager vor Hamburg.
Wie funktioniert der Anlieferungsprozess?
Die Ware einfach über das JTL-FFN Portal und per E-Mail 7 Tage vorher anmelden. Artikel einer Lieferung sollten unbedingt angekündigt werden, um eine reibungslose Einlagerung zu gewährleisten. Die Artikel müssen im Shop oder in JTL-FFN vorhanden sein.
Wie ist meine Ware versichert?
Wir haften für alle Schäden an Ihren Waren, die wir zu vertreten haben (z.B. durch unsachgemäße Lagerung oder Beschädigung) in Höhe und Umfang nach der Satzung des DSLV e.V. Ihre Waren sind in unserem Lager gegen höhere Gewalt, z.B. Naturkatastrophen oder Brand nicht durch uns versichert.
Bitte geben Sie Ihrer Lagerversicherung Bescheid, dass Ihre Waren extern bei uns gelagert wird. Haben Sie keine Lagerversicherung, können wir gerne ein Angebot erstellen.Sollten Barcodes getestet werden?
Ja, wenn Sie eigene Barcodes erstellen, sollten diese vor dem Versand getestet werden. Drucken Sie die Barcodes nur mit einem Laserdrucker aus, damit diese vom Barcode Scannern gelesen werden können.
Wie funktioniert die Zollabwicklung
Versand in non EU-Länder mit einem Warenwert unter 1000 € legen wir dem Paket die Zolldokumente in 3-facher Ausfertigung bei.
Darüber hinaus übernimmt eine Zollagentur die Zollabwicklung.
