Fulfillment service for companies
The fulfillment service includes the receipt of goods with warehousing, the store connection with automatic order retrieval, the picking of items and the dispatch of goods to B2B, B2C or D2C customers. You also receive a “value added service”, such as order tracking and the acceptance of customer returns in the fulfillment center.
Subke GmbH, just outside Hamburg, is a classic 3 PL fulfillment service provider for companies in the logistics sector.
As a start-up, you will probably first do the packing and shipping to the end customer yourself. However, if the number of orders increases, the tasks can hardly be managed alone.
The tasks are then usually outsourced to an external fulfillment center.
This can reduce the error rate and increase customer satisfaction .
Whether you sell 10 or 1000 parcels a day, with us as your partner, your e-commerce business can continue to grow with a high degree of flexibility and you can reduce your fixed costs by up to 20 %.
Your advantages
If you outsource your fulfillment to us, you can benefit from many advantages.
If many tasks are pending, we can react quickly and deploy more employees for you. Our team has the necessary knowledge and is very experienced in the individual logistics processes including handling, also for Amazon solutions.
Our locations offer an optimal infrastructure to the Port of Hamburg, various shipping centres and Amazon fulfilment centres.
Goods receipt with fast storage of your goods. We own and operate our own warehouses directly outside Hamburg, which are secured and heated. We charge accurately every day, only for the storage space actually used.
We offer many years of experience, both as a former online retailer and in logistics for B2B, B2C and D2C online trade. We have experience in handling and preparing products for many different industries.
With our service, we offer your e-commerce business a high level of reliability. From the receipt of the order, picking of the goods, professional packaging, daily dispatch with various shipping service providers and acceptance of returns.
We do not have a long contract period. We prefer to retain our customers through satisfaction. There is also no minimum volume for orders or storage space.
Our fulfilment services at a glance
With our fulfillment service, we offer various services tailored to the needs of online retailers and manufacturers in e-commerce.
With our software, we can connect many store, Wawi and ERP systems. Orders are automatically retrieved and processed in the warehouse. Every day, the storage area is precisely calculated in the software based on the article dimensions.
We also offer special fulfillment services, such as individual packaging, packaging fragile goods, managing batches, serial numbers, attributes and best-before dates.
We store your goods in a secure and heated dry warehouse. Once the order has been received, we pick, pack and ship the goods to end customers. We also handle the distribution of goods to wholesalers and retailers on a call-off basis.
We offer you storage of your pallets in our high-bay warehouse. This is particularly suitable if you use us as a temporary storage facility for Amazon or wholesalers. We also offer direct pallet handling.
You deliver your goods to us commissioned. This can also be from another fulfilment centre. We take over the further dispatch in Germany and all over Europe to your end customers.
You notify your goods delivery in our dashboard, preferably 7 days in advance.
The forwarding agent delivers the goods within our opening hours.
We accept the delivery of goods and unload trucks within the regular standing time.
We unpack the load and book the goods into our warehouse management system.
The goods are stored in the warehouse, the assigned goods location.
In the dashboard, you can see the status and quantity of the delivered goods.
We prepare the goods supplied by the manufacturer for sale.
As a service provider, we offer various types of work.
≡ Repacking goods
≡ Removing film
≡ Removing strapping
≡ Repackaging items
≡ Creating product labels
≡ Creating pallet labels
≡ Cleaning items
≡ and much more.
The orders are automatically retrieved from the online store or ERP system and transferred to the employee in the warehouse.
The items in the order are taken from the shelves and brought to the packing table in an assembled state.
The items are professionally packed there.
We also offer sustainable packaging. The cardboard packaging, the filling material, an adhesive paper tape for sealing and the delivery note pocket can all be made of environmentally friendly material.
The cardboard packaging is made from FSC®-certified wood.
The filling paper is made from 100% recycled paper and is licensed with the Blue Angel.
We pack the goods professionally with our or your cardboard packaging. Create the shipping label and hand over the shipment to a shipping service provider or forwarding agent.
We collect shipments from DHL, DPD, UPS and Hermes on a daily basis.
You can see the status sent and the tracking number in the dashboard.
We also pack fragile goods in secure boxes.
Optimum performance Thanks to well-rehearsed workflows and processes, we can pick and pack incoming orders by 11 a.m. and dispatch them regularly on the same day.
≡ Daily dispatch handling
≡ Same Day Shipping
≡ Worldwide shipping
≡ Environmentally friendly packaging
To ensure that everything runs smoothly and that you can react quickly at any time, we provide you with a contact person in the warehouse with an extension number. This reduces errors and increases customer satisfaction.
≡ Contact person with direct extension
≡ Fast reaction times
≡ Packers trained for your products
≡ Refurbishment employees – just for your products
Whether start-up or SME, with our logistics service you as a company receive all the necessary resources at fair prices and remain flexible with the costs at all times.
≡ Fair price scaling according to quantities
≡ Online shop integration with fulfilment software & dashboard
≡ Pick & Pack including filling material
≡ Short minimum contract term
Whether you are a startup, retailer or large business, outsourcing to our fulfillment center will increase the efficiency of your business.
≡ Free from order volume
≡ For small and large companies
≡ Already from 1 m³ storage area
≡ Short contract commitment
≡ Parcels, packages, merchandise mail
≡ Complete dispatch handling
≡ Taking over the peak loads
≡ Higher customer satisfaction
At Subke, we offer transparent processes. Every service and transaction is traceable online via our dashboard.
≡ Live-Dashboard
≡ Trackingcode
≡ Package status update
≡ Stock is updated daily
≡ Additional effort is documented
≡ Detailed billing
≡ Inventory management
We package your products according to your wishes and enclose printed inserts on demand.
≡ Own boxes
≡ Own parcel tape
≡ Packed as a gift
≡ Inserts, flyers, sticks
≡ Own filling material
≡ Custom printed cards
≡ Own packaging material
We take stock of the goods you store with us. This saves you a lot of time and effort. We can tell you at any time exactly how many items we have in stock.
We also take care of the inventory management of the items in your online shop, which updates automatically.
We offer you a returns management service. Also for returns from the dropshipping business.
We process returns according to your instructions.
We can carry out a visual inspection, product inspection or a complete refurbishment. This means that your products can be released for sale again.
We collect your returns, send them back to you or dispose of the items professionally on request.
We take over the refurbishment of your products.
We prepare your returns for resale (refurbishment) according to a process specified by you and take a photo.
If the goods are in poor condition, we can dispose of them in accordance with regulations or send them back to you at your request.
We offer you an Amazon pre FBA service and optimize the processes for selling on Amazon logistics services. As an Amazon Seller, you lower your costs and reduce your own effort.
With 15 years of experience in online retail, we can provide you with optimal support. Our employees are very familiar with the logistical requirements of Amazon's fulfillment center.
The containers are transported from the port of Hamburg to our fulfillment center in around 30 minutes. This saves time and money!
We handle container unloading with pallets or individual parcels.
We scan the incoming goods, sort, label, store the goods and take over the goods preparation for further dispatch.
Would you like to import your goods into the EU and offer them for sale on the European single market or in the UK?
But you do not have a branch in the EU?
We do not act as an importer ourselves, but work together with a partner company.
In cooperation with your forwarding agent, we will help you with the documents for import and customs clearance.
Specialized fulfillment solutions
We manage the unique serial numbers(MSN) for your products. We can offer you two methods for this.
1) We assign the serial number to the product when packing the order. The assigned serial number can be transferred to your store or you will receive an overview later as a .csv download.
2) You assign a serial number to each product beforehand. This is retrieved from the shop, which we scan during packing and assign to the order.
We can scan production batches at goods receipt and assign them to a specific batch. You can assign an MPN (Manufacturer Part Number) to each item.
This gives you as a trader the control of the delivered and sold products of certain batches.
We manage the best before date (BBD) of your goods. We can proceed according to the FIFO principle in the warehouse.
This gives you full control over the perishability of your products
We can manage attributes of your products. Do you have products with different properties? When the order is retrieved, the attributes are also transmitted. Accordingly, we can pick and pack exactly the product you want. The stock quantity decreases in total and the product with the assigned attribute.
Do you offer product bundles in your online store? We manage the stock quantity of the associated individual products. Parts lists are only put together in the picking process. This means that until delivery, it doesn't matter whether you sell the components individually or as a bill of materials. We pick and pack the individual products accordingly and update the inventory.
You can make the number of pieces of your goods divisible in the system. In this way, partial quantities can be sent to the customer. This option offers the possibility to sell 1 kg goods, also optionally in 0.5 kg quantities.
Which industries already use Subke’s service?
Our fulfillment service is used by many industries. In general, e-commerce companies that sell physical goods to retail customers online use fulfillment services. Wholesalers who ship their goods to B2B customers also use our service.
This includes companies that sell clothing, electronics, household goods, jewelry, perfume, toys, sports equipment, pet supplies, tools, SIM cards, wines, beer and many other physical products.
In addition, companies from the food and beverage, health and beauty products, books and magazines sectors also use our fulfillment services.
Some companies in the automotive, aviation and construction industries also use the fulfillment service to ship their spare parts and accessory products with express carriers.
Overall, it can be said that fulfilment services are used in many different industries where shipping physical products is an important part of the business.
Using Subke as an external fulfillment partner
As a retailer, you can benefit from the advantages of a fulfillment provider.
These include reliablepicking of items, fast shipping, improved order accuracy and scalability of the online business.
Using our solutions as a fulfillment partner reduces the time, cost and effort required for many of the necessary logistical tasks associated with running an e-commerce business.
Depending on your requirements, you can also benefit from our special solutions and experienced Subke GmbH employees who are familiar with the professional storage and packaging of products.
FAQ - Fulfillment Service
- Welches Kerngeschäft bietet Subke als Logistikdienstleister an?
Wir übernehmen für Ihr Unternehmen im Handel folgende Dienstleistungen im Fulfillment:
- Warenannahme,
- Warenvorbereitung,
- Ersatzteilmanagement,
- Lagerhaltung,
- Bestellabruf,
- Kommissionierung,
- Konfektionierung,
- Verpackung,
- Etikettierung,
- Frankierung,
- Versand ,
- Retourenabwicklung und
- Refurbishment.
- Habe ich einen Ansprechpartner im Lager?
Ja, Sie erhalten in unserem Lager einen eigenen Ansprechpartner mit einer direkten Telefondurchwahl. Sollten Sie zum Artikel oder dem Versand eine Frage haben, können Sie schnell reagieren und Ihren Ansprechpartner direkt im Lager anrufen.
- Was ist ein Retail-Kunde?
"Retail" ist ein englischer Begriff und bedeutet "Einzelhandel. Retail-Kunden sind private Endverbraucher, die Produkte im Einzelhandel kaufen. Eine Retail-Verpackung ist die Produktverpackung, die speziell für den Einzelverkauf im Einzelhandel bestimmt ist.
